FAQ Library

The FAQ section provides a general overview of common questions we get asked and simple responses we can provide to help aid. For a deeper legal overview, head back to the Policy Center.

Government Access

There's been a lot of news about companies helping the government by extending access to the data on their platform. Some of these behaviors are more harmful than others. Below are a handful of common questions we get asked, as well as answers as to the benefits and harms of sharing information with the government. Don't see what you're looking for? Our contact info is below so we can help you out with that.

Why do companies give government access?

It's important to assist law enforcement when possible in order to uphold law and order within society. Some companies may encrypt information, which means they cannot share all information but they may still participate in legal obligations up until the point they're incapable of sharing information.

Continue reading to understand our use of end-to-end encryption and other security measures that may impact our ability to share data with law enforcement—or not, pending valid legal request.

Don't see the answer you're looking for?

Take a moment to submit a question to us. If you'd like a direct response or if you'd like to be notified when the question has been answered, please add your name and email address so we can reach out to you.
FAQ Submissions will be responded to as quickly as possible, please be patient. If you do not get a response in what you feel to be a reasonable amount of time please email us using the contact info on our policy center home page.

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There are thousands of questions that need to be answered and there's no way we could possible answer them all without you asking. Thank you for your submission, we will respond as quickly as possible!
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