FAQ Library

The FAQ section provides a general overview of common questions we get asked and simple responses we can provide to help aid. For a deeper legal overview, head back to the Policy Center.

Protecting Your Data

Understanding the internet and how it works is difficult. Knowing how to protect yourself on the internet is an entirely different issue—and challenge. Below are a few FAQs to help you understand how to stay safe.

What is 2-Factor Authentication and should I use it?

2-Factor Authentication (sometimes called 2FA) is a process that verifies a person is who they say they are by using two pieces of evidence, which might include personal information or other data, unique to them in some way.

These days, usernames and passwords can easily be compromised, so many online services including banks, social media, shopping services add additional layers of verification or a "second factor" to confirm a person's identity—like  a PIN number on a  cell phone, fingerprinting or facial recognition. 

When more than two factors are used, it's called multi-factor authentication. And, YES, you should use it!

Watch this video to learn more:

Should I use a password manager?

There was a time when remembering a username and password for a few accounts was not an issue. These days an average person may have a few hundred accounts from online stores, social media accounts, work accounts, messaging apps, etc. Using the same password for all your accounts is easy and convenient but also dangerous, and could leave someone open to identity theft or online fraud.  

A password manager helps you avoid this by allowing you to store more complex passwords (like G3ldk@#soek!!) that are unique to every account. What's more, it keeps these passwords hidden in a vault that only you can access. No more having to remember all the different passwords for all your accounts any longer. In addition, you keep your accounts secure.

To learn more, watch this video.

What is a password manager and what are the benefits?

A password manager is an application that you can add to your favourite browser or download onto your phone that stores all the usernames and passwords of all your online accounts. A password manager allows the creation of more complex and lengthier passwords unque to each of your accounts without you requiring you to remember them all. What's more you only need to learn one password to access the application, and from there, let your password manager give you easy access to all your accounts.

Find out more and watch this video:

Does disabling Third-Party Cookies and Ad Trackers really do anything?

How do I disable Third-Party Cookies and Ad Trackers?

To disable third party cookies and ad trackers you can go to your "Settings" on your browser and search for the option to "block third party cookies and site data". The path to do this will differ depending on which browser you are using. Here are your options:



Microsoft Edge


What is the difference between data privacy and data security?

Data privacy and data security have been used interchangeably, however, they are different. Data privacy is about the governance of personal information. This is typically defined by privacy legislation and provides the laws to give consumers and individuals more rights when it comes to companies who collect, use and disclose the use of their personal information.

Data security specifies the rules and best practices that a company should follow to ensure the personal information they store and use within their systems are kept safe. Most of this requires technical safeguards to minimize the chances information is leaked or data is breached from the system.

Don't see the answer you're looking for?

Take a moment to submit a question to us. If you'd like a direct response or if you'd like to be notified when the question has been answered, please add your name and email address so we can reach out to you.
FAQ Submissions will be responded to as quickly as possible, please be patient. If you do not get a response in what you feel to be a reasonable amount of time please email us using the contact info on our policy center home page.

Thanks For Asking!

There are thousands of questions that need to be answered and there's no way we could possible answer them all without you asking. Thank you for your submission, we will respond as quickly as possible!
Oops! Something went wrong while submitting the form.